Role Overview
A global e-learning and productivity software company is hiring Entry-Level Chat and Email Support Assistants for its fully remote customer experience team. This role pays between $25 and $35 per hour depending on shift preferences and performance benchmarks. No degree or prior experience is required. All training is provided, and your day-to-day work will be entirely written—no phone calls. If you’re looking to begin a flexible, real online job that allows you to build valuable remote skills, this is an ideal place to start.
The Client & What You’ll Be Doing
The client operates a fast-scaling digital services platform that helps professionals and students manage tasks, study more efficiently, and access learning content on demand. As a remote Chat and Email Support Assistant, you’ll help customers resolve billing issues, subscription changes, login problems, and general usage questions. You’ll be provided with detailed internal resources and saved replies to guide each customer interaction. The work is structured, supportive, and paced to help you grow into a confident support professional.
Primary Job Tasks
Answer Incoming Chat Requests: Respond to customers in real time through the platform’s live chat interface, handling questions about product features, accounts, and technical hiccups.
Manage Email-Based Requests: Use an email ticketing platform to resolve user concerns submitted overnight or during non-peak hours, including refund processing or plan changes.
Guide Customers Through Account Fixes: Help users reset passwords, update payment methods, or adjust notification settings using step-by-step templates.
Resolve Subscription Inquiries: Explain plan differences, help customers upgrade or cancel, and clarify recurring billing questions using internal macros and workflows.
Apply Internal Tags and Documentation: Record each customer interaction with accurate tags, categories, and next-step notes for QA and team alignment.
Escalate When Necessary: If an issue falls outside of scope or involves technical glitches, hand it off to a senior team member or technical specialist with complete notes.
Reference Internal Resources: Use the knowledge base, macro library, and team chat archives to provide timely and accurate responses.
Collaborate via Slack or Notion: Use asynchronous team tools to ask questions, receive updates, and post suggestions for improvement.
Maintain Quality and Speed Benchmarks: Work toward realistic targets such as response time, resolution rate, and satisfaction scores.
Contribute to Ticket Improvements: As you learn, propose better phrasing or more efficient steps for templates and documentation.
A Typical Shift Breakdown
Early in Your Shift
Log in and review updates about product changes or known issues. Clear any assigned email backlog, especially from overnight customers or recent promotions.
Mid-Shift Workload
You’ll work actively in the live chat queue, assisting 3–4 customers simultaneously. Most questions involve subscription navigation, account fixes, and refunds. You’ll rely on internal tools to resolve these quickly and empathetically.
Wrapping Up
As volume slows, you’ll finish email replies, log unresolved issues with full documentation, and post end-of-shift notes or suggestions for the QA or template team. Use this time to review optional learning materials or ask questions in team threads.
Who We’re Looking For
Strong written communication skills in English
High school diploma or GED—no college degree required
No past experience necessary—this is a beginner-friendly position
Comfortable with basic browser navigation and online chat tools
Typing speed of at least 40 WPM with low error rate
Self-starter who can follow instructions and stay focused while working independently
Access to reliable internet and a personal computer or laptop
Willingness to work a minimum of 20 hours per week (weekend availability a plus)
Friendly, professional tone when helping others in writing
Open to feedback and learning new tools
Tips for Performing at a High Level
Writing & Typing Fluency
Accuracy and tone matter more than volume. Use punctuation, avoid overly casual language, and practice with tools like Typing.com to improve typing speed.
Learning Product Details
Get familiar with product FAQs, tutorials, and help center articles. This makes answers faster and reduces the need to escalate or guess.
Written Tone and Customer Care
Use warm, helpful language. A simple “I’ve got this taken care of for you” goes a long way toward diffusing frustration.
Managing Live Workload
Keep your workspace clean. Pin essential tabs, use split-screen if possible, and leverage canned responses wisely to maintain speed.
Handling Remote Independence
Stay disciplined and on schedule. Use Slack check-ins and project boards to manage your tasks and stay in sync with your team.
Growing With Feedback
Expect daily notes on your responses. Take time to review them—your growth curve will flatten faster, and you’ll be first in line for role expansion opportunities.
Getting Started with the Client
Initial Application
Submit your resume and complete a quick intake form about your schedule, system setup, and work preferences.
Written/Typing Skills Assessment
Complete a short customer service writing sample and a typing test to confirm your communication clarity and response efficiency.
Interview or Text-Based Follow-Up
Participate in a brief chat-based or asynchronous Q&A to confirm your interest and system readiness.
Remote Training (Paid)
Complete a 4–6 day paid virtual training that includes product walk-throughs, ticket simulations, and live instructor check-ins.
Trial Period With Coaching
Work your first few shifts with support from a training lead. You’ll get detailed, actionable feedback on every conversation.
Ongoing Work Assignment
Once your scores meet expectations, you’ll receive your schedule, full software access, and an invitation to the full support team Slack and documentation channels.
Workplace Environment
The client has built a supportive, remote-first environment that values quiet focus and proactive communication. Recognition is frequent, advancement is merit-based, and agents are invited to improve processes through feedback and innovation. Regular asynchronous team updates keep everyone connected across time zones without the need for constant meetings. This is a space where self-starters can thrive and feel respected from day one.
Perks and Extras
Paid virtual onboarding
Remote-first team culture
Work-from-anywhere eligibility
Monthly digital gift card contests
Peer-to-peer recognition bonuses
Access to courses on LinkedIn Learning or Coursera
Optional home office reimbursement
Advancement opportunities based on performance, not tenure
Why This Role May Be the Right Fit for You
You don’t need experience, a degree, or a fancy resume. You just need reliable internet, a good attitude, and a willingness to learn. This job lets you work from home (or anywhere), avoid phone conversations, and earn competitive hourly pay while building real digital job skills. Whether you’re starting fresh or switching careers, this is a rare chance to enter remote customer support with full training and a clear path forward.
Applicant Questions Answered
Is this job truly entry-level?
Yes. The role is designed for individuals with no prior experience. You’ll receive step-by-step training and mentorship.
Will I have to speak on the phone?
No. All communication is through live chat and email. No voice calls or call centers involved.
Do I need a college degree or tech background?
No. A high school diploma or equivalent is fine. We hire based on writing skills and attitude.
Is the schedule flexible?
Yes. You’ll be able to indicate your preferred shifts. Some roles require weekend or evening availability.
Can I work from outside the U.S.?
Yes. This is a global position open to candidates with strong English writing skills and reliable internet.
What kind of equipment do I need?
You’ll need a laptop or desktop computer and stable internet. A second monitor and quiet workspace are helpful but not required.
Next Steps to Apply
Click the “Apply Now” button to begin. Submit your resume, complete a brief assessment, and watch for onboarding instructions. New training groups launch every week. Don’t wait—remote support roles with no degree or experience needed fill quickly. Apply today and secure your spot.
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