Job Description

Metro by T Mobile Authorized Retailer

The Bilingual(Spanish - English) Wireless Retail Sales Representative enjoys a dynamic and high energy environment. Responsibility to provide an outstanding customer experience in the retail location by assisting new and existing customers with their unique technology needs and problem-solving issues. The goal of the RSA is to create an outstanding buying experience for the customer and a positive team environment. The RSA should be able to position Metro by T-Mobile against the competition in the wireless industry and tailor their recommendations through right fitting the customer's needs. As a member of the store team, they will strive toward helping the store achieve its financial and customer service goals.

Sales Associate Responsibilities:

• Provides exceptional customer service to individuals visiting the metro by T-Mobile Trading store, including greeting customers, answering phones and assessing their needs.
• Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers' accounts to identify revenue opportunities, and excelling in quality metrics.
• Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
• Assist with all functions within a retail store in compliance with Metro by T-Mobile Trading policies and procedures.
• Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Ensure maintenance of store appearance, back room, restrooms and individual work area according to the retail store standards.
• Assist customers with service activations, changes and bill payments, responding to billing inquire equipment replacement, selling accessories and processing price plan changes and upgrades.
• Assist in maintaining store appearance, inventory counts and merchandising standards.
• Build customers confidence by making their experience comfortable, simple and solving their issues.
• Engages in service selling and right fitting the customer with the appropriate total technology solution.

Sales Associate Position Requirements:

• At least 6 months experience in retail or another environment with a strong sales focus.
• Professional, energetic and positive attitude.
• Ability to analyze results, plan for the future, make good decisions, and take responsibility
• Excellent written and verbal/interpersonal communications skills
• Flexible scheduling availability; reliable transportation.
• Completed High school diploma/GED.
• Flexible schedule -part-time/full time
• Working knowledge of cellular/paging/PCS/advanced wireless communication preferred.
• Bilingual in Spanish and English preferred.
• Must be able to stand for long periods of time (up to 9 hours) on the sales floor

Job Types: Full-time, Part-time

Pay: $14.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Tuition reimbursement

Compensation Package:

• Bonus opportunities
• Commission pay

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• West Valley City, UT 84120 (Required)

Ability to Relocate:

• West Valley City, UT 84120: Relocate before starting work (Required)

Work Location: In person

Job Tags

Similar Jobs